Old Forge Camping Resort 

Responsible for the management of the assigned housekeeping team and/or area to ensure the highest standards of cleanliness, sanitation, and guest satisfaction. This role involves overseeing daily operations, managing staff performance, and ensuring compliance with health and safety regulations. 

Qualifications: 

• Proven experience in a housekeeping supervisory role in a campground, hotel or similar environment. 
• Proficient knowledge of all campground/hotel departments, front office operations, housekeeping, guest service standards, grounds crew, maintenance and hospitality industry practices. Knowledge of cleaning techniques, products, and equipment.
• Familiarity with health and safety regulations and best practices.
• Relevant coursework or certifications in hospitality are beneficial. 
• Proven ability to train and coach team members to achieve excellence. 
• Excellent communication and interpersonal skills. 
• Ability to handle stressful situations and resolve conflicts effectively. 
• Effective problem-solving skills and a proactive mindset. 
• Proficient in using hotel management software and Microsoft Office Suite
• Excellent guest service skills. 
• Ability to work flexible schedule to include nights, weekends and holidays. 

Key Responsibilities: 

• Oversee the daily activities of housekeeping staff, ensuring tasks are completed efficiently and to high standards. 
• Provide training, guidance, and performance feedback to the housekeeping staff. 
• Review payroll, manage schedules, maintain labor costs, and adapt operations based on guest needs and trends. 
• Foster a positive work environment, encouraging teamwork and professional growth. 
• Plan and schedule housekeeping tasks, ensuring adequate staff coverage and timeline completion of duties. 
• Conduct regular inspections of guest rooms, public areas, and back-of house spaces to ensure cleanliness and adherence to standards. 
• Address and resolve guest complaints and concerns related to housekeeping promptly and effectively. Ensure all housekeeping activities comply with health and safety regulations, company policies and standards. 
• Maintain and update record of cleaning schedules, inventory, and equipment maintenance. 
• Promote a culture of safety by conducting regular training session and enforcing safety protocol. 
• Place orders for supplies as needed, ensure cost-effective purchasing and timely delivery. 
• Develops and distributes key performance metrics for the housekeeping operation. 
• Ensures effective and efficient interdepartmental communication.
• Develop and update housekeeping procedures and programs.
• Perform other duties as assigned.